At Its Himalayan, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.
1. Returns:
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Eligibility: To be eligible for a return, your item must be unused, in its original condition, and returned within [number] days of receiving your order.
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Return Process: To initiate a return, please contact our customer support team at support@itshimalayan.com with your order number and reason for return. We will provide you with further instructions on how to return the item.
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Return Shipping: Customers are responsible for covering the return shipping costs unless the return is due to an error on our part or a defective product.
2. Refunds:
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Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Refund Timeframe: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
3. Exchanges:
- Product Exchanges: We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same product, please contact us at support@itshimalayan.com for further assistance.
4. Non-Returnable Items:
- Certain Products: Some items are non-returnable, including perishable goods, personalized items, and gift cards.
5. Cancellation Policy:
- Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee that we will be able to cancel your order if it has already been processed or shipped.
6. Contact Us:
- If you have any questions or concerns about our return and refund policy, please contact our customer support team at support@itshimalayan.com. We are here to assist you and ensure your satisfaction with every purchase.
By making a purchase on our website, you agree to abide by the terms of our return and refund policy. Thank you for choosing Its Himalayan.